Conference Videos & PresentationsMissed a presentation? Didn’t quite catch something? Enjoyed the conference so much you just have to see it again?! Now you can! Below you can find links to videos of our speakers plus downloads of their presentations (some are not available due to client confidentiality).sedes research - Birgit Mager Let´s get it started - The basics of Service Video | Presentation Livework – Sean Miller & Rory Hamilton Service Innovation and Change from Within Video | Presentation Carnegie Mellon University – Shelley Evenson Design Thinking for Innovative Healthcare Services Video | Presentation mobilkom austria AG – Cornelia Floimayr Competing in Service Presentation Scandinavian Panel Service Design: Buzzwords or real value delivery for people and business? Video IDEO – Clark Scheffy & Gian Pangaro Metascripts: Brand Experience and Service Without Borders Video | Presentation ImaginationLancaster & Domus Academy – Daniela Sangiori & Elena Pacenti Emerging practices of Service Design driven innovation Video | Presentation Continuum – Craig LaRosa Empowering Consumers by Elevating Service Experience: The Spence Diamonds Case Study Video STBY – Geke van Dijk Open Innovation as a Service Design Approach Video McDonalds – Birgit Mager & Denis Weil Are you being served? - Service Design and the Hospitality Industry Video Engine – Oliver King Service Design for an airline - Heathrow terminal 3 Video SDN Full Members Q&A Video |
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